Return Policy

Return Policy – Mythiqmat

1. Overview

  • Returns are accepted within 14 days for eligible items.

  • Return shipping costs are covered by the customer.

  • No restocking fees apply for returned inventory items.

  • No final sale items are eligible for return.

Most of our products are made-to-order (print-on-demand) and are produced individually after each purchase. Because of this, such customized items are not eligible for return or cancellation under the 14-day withdrawal period (in accordance with EU consumer law, Article 1837(d) of the Czech Civil Code).
However, we will gladly replace or refund any defective, damaged, or incorrect item (see section below).

2. Returning eligible items (14-day period)

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at mythiqmat@gmail.com before sending anything back.
Once your return is approved, please send it to:

Mythiqmat
U Družstva Život 894/16
Praha 4, 140 00
Czech Republic

Items sent back without prior return authorization will not be accepted.

3. Made-to-Order / Custom Products (Printful)

Custom and print-on-demand products (e.g. items printed after purchase) cannot be returned or refunded simply for a change of mind, wrong size, or color preference.
Exceptions apply only in the case of:

  • a manufacturing error,

  • a damaged item, or

  • the wrong product being shipped.

If any of these occur, please contact us immediately at mythiqmat@gmail.com with a photo of the issue, and we will arrange a replacement or refund at no extra cost.

4. Damages and issues

Please inspect your order upon reception and contact us right away if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

5. Exchanges

The fastest way to ensure you get the item you want is to return the eligible item (if applicable) and place a new order once the return has been accepted.

6. Non-returnable items

Certain types of items cannot be returned:

  • Personalized or print-on-demand items

  • Gift cards

  • Items marked as final sale

  • Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about a specific item.

7. Refunds

Once we’ve received and inspected your return, we’ll notify you whether the refund has been approved.
If approved, a refund will be automatically issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process the transaction.

If more than 15 business days have passed since approval, contact us at **mythiqmat@gmail.com